Dabbawala
Where big oganizations can learn about excellence...
My new colleague, Roy Varghese, an Indian Software engineer has travelled around the world working for important Technology companies, such as HP and Oracle. Now I'm glad that he shares his expertise working in our very young company ecenter solutions in Zurich, Switzerland. Today Roy told me about dabbawala.
A dabbawala, (one who carries the box is a person in Mumbai (Bombay), India, whose job is to carry and deliver freshly made food from home in lunch boxes (dabba) to office workers. For efficiency of their supply chain they are awarded Six Sigma performance rating by Forbes.
More than 175,000-200,000 lunches get moved every day by an estimated 4,500-5,000 dabbawalas, all with an extremely small nominal fee and with utmost punctuality. According to a recent survey, there is only one mistake in every 6,000,000 deliveries.
The Mumbai Tiffin Box Suppliers Association is a streamlined 120-year-old organisation providing a quality door-to-door service to a large and loyal customer base. A twin process combines competitive collaboration between team members with a high level of technical efficiency in logistics management.
AMAZING :-)
My new colleague, Roy Varghese, an Indian Software engineer has travelled around the world working for important Technology companies, such as HP and Oracle. Now I'm glad that he shares his expertise working in our very young company ecenter solutions in Zurich, Switzerland. Today Roy told me about dabbawala.
A dabbawala, (one who carries the box is a person in Mumbai (Bombay), India, whose job is to carry and deliver freshly made food from home in lunch boxes (dabba) to office workers. For efficiency of their supply chain they are awarded Six Sigma performance rating by Forbes.
More than 175,000-200,000 lunches get moved every day by an estimated 4,500-5,000 dabbawalas, all with an extremely small nominal fee and with utmost punctuality. According to a recent survey, there is only one mistake in every 6,000,000 deliveries.
The Mumbai Tiffin Box Suppliers Association is a streamlined 120-year-old organisation providing a quality door-to-door service to a large and loyal customer base. A twin process combines competitive collaboration between team members with a high level of technical efficiency in logistics management.
AMAZING :-)
posted by Nick at
9:18 PM
4 Comments:
They seem to be working reel hard
Their memory must be goo,remembering all those tiffins.
Reallly Amazing.
By
Anonymous, at 3:04 PM
after reading Dabbawala files i was motivated ,i took logistic project ,i thought why can't we?
then little i was success...
really hats off to dabbawala...every employee should think like dabbawala ,towards organisation or job
By
Unknown, at 7:40 PM
www.mydabbawala.com :: Official website of Dabbawala
By
Anonymous, at 8:46 AM
Do you know how exactly a dabbawallah delivers a tiffin? You can check it out here :
How Dabbawallahs deliver tiffins with precision
By
Anonymous, at 7:56 AM
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